🛟 Velourcity Help Center
How can we help you?
Find answers to common questions, get in touch with our support team, or browse our comprehensive help resources.
24/7
Support Available
2min
Avg Response
99%
Issue Resolution
4.9★
Support Rating
Customer Support
Issues with orders, payments, or deliveries.
Driver Support
Help with driving, payments, or account issues.
Developer Support
API questions, integration help, and technical issues.
Get in touch
Multiple ways to reach our support team.
Live Chat
Get instant help from our support team.
Available 24/7
Email Support
Send us a detailed message and we'll respond quickly.
Response within 2 hours
Phone Support
Speak directly with a support representative.
Mon-Fri 8AM-8PM EST
Frequently asked questions
Find quick answers to common questions.
System Status
Customer App
Operational
Driver App
Operational
API Services
Operational
Payment Processing
Operational
Helpful Resources
Still need help?
Send us a message and we'll get back to you as soon as possible.
Contact Support
Describe your issue and we'll help you resolve it quickly.
We typically respond within 2 hours during business hours.